Shipping and FAQ

How can I pay?

Prices on this site are in Australian dollars. Payments are via PayPal Express Checkout and Shopify Payments.

Australian Customers can also pay by direct debit, just contact me for bank details.

 

Shipping to Australia

I post immediately upon payment via Australia Post, with the Priority mail option. My items are in safe padded bags with extra bubblewrap. Please let me know if you require Express Post so I can adjust the invoice.

FREE shipping within Australia. Items over $70 will be sent tracked. Multiple items can be added for no extra cost.

Shipping Internationally

Gemstone & Crystal Designs will not be shipping internationally at this time.

This is due to possible delays in the mail system due to Covid-19. I apologise for any inconvenience and international shipping will resume as soon as possible.

Returns Policy

I like 100% customer satisfaction, so if there is any problem please let me know. Returns are allowed within two weeks of the arrival date of your product.  A full refund of the purchase price, original shipping cost is given when the item is received back in the condition in which it was sold. 

Return shipping cost is the responsibility of the customer unless the product is defective.

 

Privacy

When you place an order with Gemstone Crystal Designs, I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact form, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose. The circumstances in which I may share your data are:

• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for five years. After this time I will delete your data from my records.